Specialized Products Company receives many questions about our catalog and products, shipping and billing procedures, and our web site. Below are the most frequently asked questions along with concise answers to simplify your SPC online experience. If the answer to your question isn't found, please call us at 800-866-5353 or e-mail us at [email protected].
All prices are net industrial prices. We offer quantity price breaks on most items and extra discounts can be obtained for large quantity purchases. Please contact our Customer Service Department at 800-866-5353 for more information.
We ship via Federal Express, UPS and the US Postal Service. If you require a different shipping method enter that information in the Comments Box underneath the 3rd Party Billing Shipping Option or contact our Customer Service Department at 800-866-5353.
Request our overnight delivery option, which is available for orders received by 4:00 p.m. Central Time on in stock items. Please contact our Customer Service Department at 800-866-5353 to confirm overnight delivery. Items with the Surface Freight Shipping Only notation are excluded from this overnight delivery option.
» Are Surface Freight Shipping Only items able to be shipped overnight?
Some surface freight items are domestically regulated, ORMD, and cannot ship overnight because they must be transported on the ground. It may be possible to ship surface freight items that are oversized, restricted due to size and weight, overnight for an additional charge. This special request must be handled through our Customer Service Department at 800-866-5353.
Qualified commercial firms and government agencies can set up open accounts when using valid company purchase orders. A new account will usually be opened within 24 hours of receiving your request. Contact our Customer Service Department at 800-866-5353 to do so.
Click the GSA Contract Holder link off of the home page, verify your GSA credit card, and continue shopping on our website as usual. Or call Government Sales at (800) 866-5353 Ext. 106 or (817) 329-6647 Ext. 106 and any of our sales staff can help.
The discount is applied at the end of the ordering process, when your GSA credit card is approved. However, the GSA discounted pricing is displayed as you browse and add items to your shopping cart, as long as you have pre-qualified as a GSA customer off of the home page.
For alternate shipping methods, specify your shipping choice. Enter that information in the Comments Box underneath the 3rd Party Billing Shipping Option or contact Government Sales at (800) 866-5353 Ext. 106 or (817) 329-6647 Ext. 106. These alternate shipping methods are prepaid and added, FOB Southlake, Texas.
» What types of questions should I ask directly of the Specialized Products Company Government Sales Manager?
Contact our government sales manager if your order requirement is over your GSA credit card limit, if you want to put a large order on a blanket purchase agreement (BPA), or if you need a non-stock item that you want to re-order on a regular basis.